Customer Engagement Representative- Work from Home

A Customer Engagement Representative is responsible for providing excellent customer support while ensuring smooth communication between clients and the company.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat while maintaining a high level of professionalism.

• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)

• Troubleshoot and resolve customer concerns effectively and efficiently.

• Help establish processes to increase efficiency and offer creative solutions to solve problems

• Document all interactions and updates in the CRM system.

• Provide product/service information and recommend solutions.

• Escalate issues to the appropriate department when necessary.

• Meet customer satisfaction and resolution time targets.

Qualifications:

● Experience in customer service or support.

● Excellent verbal and written communication skills.

● Strong problem-solving skills and ability to handle high-pressure situations.

● Creative problem-solver with strong analytical and critical thinking skills

● Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations

● Ability to work remotely in a fast-paced environment.

● Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

● Experience maintaining regular client communication through digital channels such as email, and Zoom

What we offer you:

● Commission based plus unlimited incentives

● Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture

● Flexible schedule 

● Remote-First Culture: Work from the comfort of your home.

● Health Coverage: Medical, dental, and vision plans for you and your family.